These terms govern the purchase and use of EmpactAI, the dashboard for Shopify stores provided by EPX DIGITAL, S.L. (Empact), Tax ID (CIF) B88672217. By creating your account, you accept them. Argos is a service for businesses and professionals.
1. What Argos is
Argos brings together the data from your store and your channels (Shopify, Google Analytics, Search Console, Google Ads, Meta Ads, Merchant Center, Klaviyo and Microsoft Clarity), and eight specialist agents suggest plays based on what they see. Argos suggests; the decisions and the changes to your store are yours. It only writes to Shopify when you expressly confirm it (for example, when you apply a collection order in Showcase).
2. Account
- You sign up with an email address and a password. You are responsible for keeping it safe and for who uses your account.
- You can invite your team; anything they do from your account counts as done by you.
- Let us know at argos@empact.es if you suspect any access that isn't yours.
3. Plans and prices
- Core: €99/month. Pro: €€249/month. Max: €599/month. Prices excl. VAT.
- The annual plan is paid in advance, with a 20% discount on the monthly price.
- ArgosAI is included in every plan with a set number of tokens per month (Core, 7,500; Pro, 30,000; Max, 90,000). Tokens are used by ArgosAI's answers and copy and by changes applied to your Shopify; browsing and undoing are not charged. Plan tokens don't roll over from one month to the next; any extra packs you buy last until you use them up.
- If we change our prices, we'll give you at least 30 days' notice and they'll apply from your next renewal.
4. Payment and renewal
- By card (via Stripe): your account is activated instantly and renews automatically at the end of each period.
- By bank transfer: your account is activated once we receive the payment. We'll remind you before each renewal so you can make the next transfer.
- If a payment fails or doesn't arrive, we'll let you know and, if it isn't resolved, we may suspend access until it's paid.
5. No lock-in: cancellation
- You can cancel whenever you like from Plan & usage in your dashboard, or by writing to us. You keep access until the end of the period you've already paid for and it won't renew; until that date, you can undo the cancellation from the same place.
- We don't refund the unused part of a period that has already started, unless the law requires it.
- Once the service ends, we delete your account and your store's data within 30 days, except for whatever the law requires us to keep (invoices). If you'd like to take your data with you first, just ask.
6. Your data and your customers' data
- Your store's data is yours. You give us permission to process it solely to provide you with the service.
- With regard to your customers' personal data that comes through Shopify, you are the data controller and we are the data processor. We undertake to: process it only on your instructions and to provide you with the service; keep it confidential; apply appropriate security measures; use only the sub-processors listed in the Privacy policy (we'll notify you of any changes); help you respond to data subjects' requests to exercise their rights; notify you without undue delay of any data breach; and delete it or return it to you when the service ends.
- We don't sell your data or use it to train AI models.
7. Acceptable use
You may not use EmpactAI for anything illegal, try to access other clients' data, overload the service, reverse-engineer it or resell access without permission. If that happens, we may suspend your account.
8. What to expect from Argos
- Our suggestions are based on your data and on proven rules, but they don't guarantee any particular result: what happens in your store depends on many factors. “Your progress” measures what changes after each play; it is not a promise.
- We work to keep Argos available at all times, but there may be downtime for maintenance or due to failures in the connected tools (Shopify, Google, Meta, Klaviyo, Microsoft), which are beyond our control.
- We respond to dashboard requests within 24 business hours. Any work you ask Empact to do (Studio, campaigns, changes to your store) is quoted and agreed separately.
9. Liability
We are liable for damage we cause through wilful misconduct or gross negligence. In all other cases, our total liability to you is limited to the amount you have paid for Argos in the 12 months before the event giving rise to the claim. We are not liable for loss of profits or for the business decisions you make based on our suggestions.
10. Changes to these terms
If we make material changes to them, we'll give you at least 30 days' notice. If you don't agree, you can cancel before they take effect.
11. Governing law and jurisdiction
These terms are governed by Spanish law. For any dispute, the parties submit to the courts of Alicante.